Ovasta Logistics App

Privacy Policy

Effective Date: May 31, 2025

Ovasta ("we", "our", or "us") operates the Ovasta Logistics App. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and phone number provided during registration.
• Location Data: Precise (GPS) and approximate location, including background location, to enable delivery tracking and route optimization.
• Device Information: Device identifiers for push notification delivery via Firebase Cloud Messaging (FCM).

2. How We Use Your Information

• To provide and manage delivery logistics services.
• To track delivery routes and assign tasks to drivers.
• To send push notifications about delivery assignments and status updates.
• To improve our services and user experience.
• To ensure security and prevent fraud.

3. Background Location Usage

Our app collects location data in the background to enable real-time delivery tracking even when the app is not in the foreground. This is essential for:

• Providing accurate delivery ETAs to customers.
• Optimizing delivery routes in real time.
• Ensuring driver safety and accountability during active deliveries.

Background location is only collected during active delivery sessions.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Google Firebase: For authentication, push notifications, and analytics.
• Service Partners: Limited delivery information shared with customers (e.g., driver location during active delivery).
• Legal Requirements: When required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Location data from completed deliveries is retained for up to 90 days for dispute resolution, then automatically deleted.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure server infrastructure, and access controls to protect your information.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for location tracking (note: this may limit app functionality).

8. Children's Privacy

Our app is not intended for use by children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

10. Contact Us

Terms of Service

Effective Date: May 31, 2025

By downloading or using the Ovasta Logistics App, you agree to these Terms of Service.

1. Acceptance of Terms

By creating an account or using our services, you agree to be bound by these terms. If you do not agree, do not use the app.

2. Account Responsibilities

• You must provide accurate and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• You must be at least 18 years old to use this app.

3. Acceptable Use

You agree not to:

• Use the app for any unlawful purpose.
• Interfere with or disrupt the app's functionality.
• Attempt to gain unauthorized access to our systems.
• Share your account with unauthorized persons.
• Falsify delivery information or location data.

4. Location Services

The app requires access to your device's location services to function properly. By using the app, you consent to the collection and use of your location data as described in our Privacy Policy.

5. Service Availability

We strive to maintain continuous service but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue the app at any time without prior notice.

6. Intellectual Property

All content, features, and functionality of the app are owned by Ovasta and are protected by copyright and other intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, Ovasta shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the app.

8. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our discretion.

9. Governing Law

These terms shall be governed by and construed in accordance with applicable laws.

10. Changes to Terms

We may modify these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms.

11. Contact Us